Mermaid Resorts & Banquets - OMR, Kelambakkam Resort

SUNDARAM VADIVEL

2 weeks ago on Google

Such a lovely resort! The property is hugeperfect for taking long, relaxing walks or cycling rounds with your loved ones. They have a great selection of indoor games like Carrom and Table Tennis, along with standard outdoor sports. The swimming pool was a massive hit with the kids, and they had an absolute blast. Highly recommended for a relaxing family getaway!

Sandeep Madathil

6 months ago on Google

Mermaid Resorts A Truly Relaxing & Memorable Stay Our experience at Mermaid Resorts was excellent from start to finish, and it truly stands out for its hospitality and comfort. The journey began with a smooth and hassle-free booking experience, thanks to Satheesh, who was extremely helpful, responsive, and clear in coordinating everything. This set the right expectations even before we arrived. At the resort, Mira at the front desk ensured a warm welcome and handled the room allocation efficiently. She was courteous, professional, and made sure we were comfortable from the moment we checked in. A special mention to the room caretaker, who was always attentive and prompt, especially when it came to arranging toiletries and ensuring the room was well-maintained throughout our stay. The facilities are a big highlight: The swimming pool is clean, well-maintained, and perfect for relaxation. The rooms are spacious, neat, and comfortable. The lawn area adds a calm and refreshing vibe, ideal for spending peaceful evenings. The restaurant is well-organized and offers a pleasant dining experience. The food deserves a special mention. It is nominally priced, tasty, and satisfying, making it great value for money. Breakfast, in particular, was amazing fresh, well-prepared, and a perfect start to the day. Overall, Mermaid Resorts offers a perfect blend of great hospitality, comfortable stay, good food, and relaxing ambience. A big thanks to the entire team for making our stay memorable. Highly recommended, and we would definitely love to visit again.

Jeya Varshini

3 weeks ago on Google

Complaint Regarding My Stay at Mermaid Resort, Kelambakkam I recently stayed at Mermaid Resort, Kelambakkam, paying approximately 5,000 for a one-day family stay. Unfortunately, the overall experience was extremely disappointing and did not match the standards expected from a resort in this price range. From the moment we checked in, there was no proper welcome or hospitality. We were simply handed the room key and asked to find the room ourselves. There was no welcome drink, no staff assistance, and no guidance. Even though our room was on the first floor, there was no lift. While the room itself was clean and the balcony was good, several basic amenities were missing. There was no coffee powder, only two tea bags, two milk powder sachets, and two sugar sachets. The room also had no spoon or forkonly wooden stir sticks. Even the hair dryer was not available in the room and had to be requested separately. For a 5,000 stay, these are basic expectations. The room fan worked properly only at the highest speed, and extra drinking water was chargeable beyond the limited bottles provided. The swimming pool area was poorly maintained. Information about collecting pool towels from reception was displayed on an old board placed in a corner instead of being informed during check-in. When we carried the room towels, the staff immediately took them away and made us feel as though we had done something wrong, instead of politely explaining the policy and providing pool towels. The pools themselves were not clean. We noticed dust, mosquito eggs, and poor maintenance, especially in the childrens pool. The seating area around the pool was also dusty and uncomfortable. The childrens play area was in even worse condition. The slide was damaged and unusable, the play equipment was rusty, the paint had peeled off, and the entire area lacked maintenance. The childrens bicycles were also rusty, dirty, and unsafe to use. Even the hammocks looked old, dirty, and unfit for guests. The overall resort surroundings appeared neglected, with poor housekeeping and waste management, giving the impression that the property was not maintained professionally. Customer service throughout the stay was disappointing. Phone calls to room service were often disconnected abruptly without proper responses. On one occasion, we had to call multiple times just to order tea in the morning. Even after ordering extra milk and tea, only a few sugar sachets were provided, making the order incomplete. Once again, only stir sticks were provided instead of spoons. During dinner, we requested a plate and spoon to feed our child. We were told that plates would only be provided if we ordered food from the resort. Since outside food was not allowed, we had no choice but to place an order. Even after the food arrived, there were no spoons or forks for eatingonly one serving spoon for the curry. The breakfast experience was also unpleasant. Although asking for the room number is normal, the staffs attitude made us feel as though we were being suspected rather than welcomed as guests. Overall, the biggest disappointment was not just the lack of facilities but the lack of hospitality and customer service. At this price point, guests expect cleanliness, proper maintenance, basic amenities, and respectful treatment. I have stayed at other resorts in the same price range, including Mango Hill Shialoh Beach, Marakkanam, where the hospitality, maintenance, and guest experience were significantly better. I hope the management takes this feedback seriously and improves the maintenance, customer service, and overall guest experience. At present, I do not feel this resort offers value for the amount charged.

Sudha Chandrasekar

2 months ago on Google

I went to this resort with my family for a day out! Starting from the welcome drink to Evening Snacks was so good ! There timely service was good .. Overall Resort Ambience were peaceful and chill We enjoyed playing in the lawn, swimming pool and kids play area. Swimming pool was Hygeinic and Neat! Food was tasty and plenty! Suggestion and Recommendations: For a Day out People ,please arrange some resting Area with roof! And In kids area , you can add more play items there.. Customer service 10/10 Resort Ambience 10/10 Hygiene 10/10 Food 10/10

Mannat Sharma

5 months ago on Google

We had a pleasant and comfortable stay at the resort overall. The rooms were spacious, clean, and well-maintained, with good running water and thoughtfully provided amenities. The huts we stayed in were neatly kept and offered a cosy atmosphere. The garden views were lovely, the pools were clean, and the lush greenery added to the relaxing ambience of the property. The food was a highlight of our stayboth dinner and breakfast were delicious, and we thoroughly enjoyed the meals. The serving staff were courteous and helpful throughout. A special thanks to Mira at the reception for making our check-in and transactions smooth and comfortable. We would, however, like to share a few constructive suggestions for improvement. The tea and coffee served did not quite match expectations for the price range (6070), as they tasted quite diluted with minimal milk or coffee/tea strength. Enhancing the quality and preparation of these beverages would improve the overall dining experience. Additionally, clearer communication and consistency regarding restaurant timings and policies would be appreciated. We were informed at reception that breakfast began at 7:30 am but were later requested to wait until 8:00 am at the restaurant. Ensuring alignment across teams would help avoid guest inconvenience. Games for both kids and adults were available on the property, and cycling experiences were great for kids and families. Finally, while interactions were professional, a warmer and more welcoming demeanour from the restaurant managementsuch as simple gestures like greeting or smilingwould enhance the hospitality experience guests typically look forward to. Overall, we had an enjoyable stay and would be happy to return in the future. With a few refinements in service coordination and beverage quality, the resort has the potential to offer an even more outstanding guest experience.