Classik Fort Inn and Suites Resort

Vidul Krishna

2 weeks ago on Google

I stayed at the property and overall had a good experience. The room was clean, and the property was well maintained. The breakfast offered a good variety of options, which was appreciated. I did have a concern regarding the additional charge for an extra person, as I was charged more than half of the original room price. I raised this issue with the supervisor, Ammu Biju, who handled the matter very professionally and politely. She understood my concern, resolved the issue, and kindly offered a complimentary late checkout, which was a nice gesture. A few areas could be improved: the TV was not working due to a network issue, and there was some disturbance at night due to loud singing from corridor or another room. Overall, the stay was good, and the staff service was excellent.

Tanushvaran Arnasalam

4 months ago on Google

The hotel is located in a very convenient and strategic area, making it easy to travel around and access nearby attractions. The rooms were clean, neat, and well-maintained, providing a comfortable and relaxing stay. The staff were very friendly, welcoming, and helpful throughout our stay, which made the experience even more enjoyable. The breakfast was enjoyable, offering a good variety of quality options. Overall, it was a pleasant and satisfying experience. I would definitely recommend this hotel to anyone looking for a comfortable and convenient place to stay.

Abhijith U

a month ago on Google

Stayed here with a group recently, and unfortunately it was a very disappointing experience. Every request to the reception took an extremely long time to get fulfilled even getting drinking water refilled took almost 2 hours. The nights were especially terrible because there was no continuous electricity supply due to rain. The generator was also unreliable and worked only intermittently. The rooms didnt even have fans, and the AC would not restart automatically after power cuts, making it very uncomfortable. The front office staff seemed completely clueless and unprepared to handle guest requests. They had little or no coordination with the housekeeping staffs. We had informed the hotel about extra beds during booking, reminded them again during check-in, and followed up multiple times at night, but the extra beds were provided only around 11 PM. The hotel was overcrowded at the time, with Kerala Blasters players also staying there, which may explain the poor service but that should not come at the expense of other guests comfort. The only positive was the breakfast, which tasted good, though the options were quite limited. Overall, a very poorly managed and definitely not worth the experience. Would not recommend.

Janvi Asawa

3 weeks ago on Google

I really liked this hotel and the staff here provides all the facilities and The behavior of all the staff is also very good. the rooms are also very well maintained and clean and the location is also good. And the hotel wifi was also working very well. And it is on the roadside, so if you want to go to the market somewhere, there is no problem. This is the best hotel I have stayed in Kochi.

Vishal Virkhare

8 months ago on Google

This was my first visit to Kerala, and Kochi was my first destination. This hotel made a perfect start to my tour. The room was clean and beautiful, and it had everything we needed. The service and staff were really awesome. The most important part the food was simply the best! I would give the complimentary breakfast 10/10. Everything served was very tasty, even the chutneys were amazing. Its the best place for families. Though we didnt use the swimming pool, it was located on the 6th floor with a beautiful view and looked very clean. All the best to the entire team keep up the good work! 5 stars to the whole team!