Resort De Alturas Candolim Hotel

Devina Chudasama

6 months ago on Google

We were genuinely excited for our stay in Goa until we arrived at this so-called four-star hotel. Unfortunately, the experience was extremely disappointing and did not come close to the standards advertised online. The photos and descriptions provided are misleading and do not reflect the reality of the property. We had booked a double suite, but upon arrival the room had not even been cleaned after the previous guests. The bed sheets were in disarray, visibly dirty, and the room was unhygienic. In a rushed attempt to fix the situation, the cleaning staff did only a superficial clean, during which large amounts of dirt and trash were discovered. The room remained unacceptable, so we requested to be moved. We were then given two separate rooms, which were in equally poor condition. Both rooms were dirty, poorly maintained, and unhygienic. The bathrooms had strange stains, and the beds had clearly used sheets with visible marks and residue, showing they had not been replaced or properly cleaned. The floors were sticky and grimy, and despite multiple requests for cleaning, we observed that the same dirty, blackened mop water was being reused across multiple rooms. Due to the filthy conditions, I could not sleep that night. The bedding had crusty residue and felt extremely unhygienic. The following day, we discovered worms and termites under one of the beds. When we asked to be moved again, we encountered additional problems showers were not working properly and water leaked everywhere. To make matters worse, the breakfast buffet was extremely disappointing, with very limited options and watered-down milk. Overall, this stay was a nightmare. The poor hygiene, lack of maintenance, and misleading advertising ruined what was meant to be a relaxing trip. This hotel does not meet even basic standards of cleanliness, let alone four-star expectations, and I would not recommend it to anyone.

Nishant Goswami

a month ago on Google

Location for the resort is good. Although rooms and service can be improved a bit. Checkin took a lot of time. And my sink only had hot water, so could not even use that.

Someshwar Phuke

3 weeks ago on Google

We arrived in hotel entrance in morning by local taxi (GA03 V 3548)around 11.0am , There was dispute between us and local taxi driver regarding fare amount. To support local Taxi driver another two taxi driver comes to fight with us. They have threatened us and tried to touch ladies with us. But Hotel Security guard not intervened. Mr Aman Saxena from hotel desk came but he also not supports us. we have taken cctv footage. it is hotel's responsibility that there customers should be safe. We gone to hotel desk for help but also said we cant help and call police. Also in the room there is no good soaps and only bath gel provided. No brush, Shampoo provided by such a costly hotel. Overall cleaning of the hotel is not good.

Vishwa Patel

2 months ago on Google

I booked from booking.com what shows on picture from that its exact opposite rooms, stairs, balcony, dining area even plates are dirty. And I pay 9300 just for 2 nights .I feel like I got scammed. Even guests are a so cheap and vulgar I cannot able to enjoy in swimming pool because of that cheap people and what shall I talk about food . Quality of food as per ratings I saw ,it third class who serve gravy aloo puri in three star hotel and eggs were eaten by guests like they havent seen it before. And one person name Pratap on the say of checkout he was working on reception he was drunk in morning at 11. And they he was rudely replying to my husband looks like we lived there free and he is doing charity to us. We ask about him to other staff and they said he is in relation to the owner so he behave like this to everyone even with staff also . I am telling you guys this hotel is totally scammed.

Shubham Verma

3 months ago on Google

So rooms are of standard size not big. And nothing special about anything. Cleaning can be more good. And AC and other electronics are quite old and noisy. Also the gallary outside the rooms was not cleaned.(Only cleaned where people have stepped on). Pool is there but after 7 pm they do not allow anyone so no point of booking for pool as in day time you will want to visit places in Goa and not be in the pool. The complementary breakfast is not having variety and everyday we had same things... I mean not a 4 star quality we expected. It is more of a local hotel like feel max 2 star... Location is good as it's near to the beach and other markets. But view vise it's not good.