Paradise Village Beach Resort and Spa Hotel

Renata Nagy

2 months ago on Google

Very disappointing experience. We would not stay here again. Be aware that this resort has many unexpected extra charges. For example, the fitness center is not complimentaryguests are charged $10 per person to use the gym, which was very disappointing. From the moment we arrived, we were also pressured to attend a timeshare presentation. Instead of feeling welcomed and relaxed, it felt like we were constantly being sold something. If you are visiting the area to relax, recover, or attend medical appointments, I would not recommend staying here. The atmosphere is hectic, sales-focused, and far from peaceful. We were looking for a quiet and stress-free stay, but this resort did not provide that experience. Lack of shades by the pool. Overall, the hidden fees, constant sales pressure, and lack of transparency made this a very disappointing stay.

Joana Rios

2 months ago on Google

Great food and great service! The sushi was fresh, delicious, and came out quickly. Our waitress, Alec, was very friendly and attentive, which made our experience even better. I would definitely come back and recommend Kabah Sushi Bar.

Alona Volkova

a month ago on Google

We had a wonderful stay at Paradise Village Beach Resort and Spa. The resort is beautiful, the location is great, and throughout our vacation we felt very welcomed and well taken care of. We especially want to mention our experience at Mayapn. We had dinner there on our last evening, and it was the perfect way to finish our vacation. The food was delicious, the atmosphere was lovely, and the service was exceptional. A very special thank you to **Rafael**, who served us several times during our stay. He was truly the best waiter we have met not only at this resort, but honestly in a very long time. He was incredibly friendly, attentive, professional and genuinely caring every single time. He remembered us, made us feel welcome, and always made sure we were enjoying everything. Having Rafael as our waiter again at Mayapn on our last night made the evening even more special. Service like his is something you remember after a vacation is over. Thank you to the entire Paradise Village team for a wonderful stay, and especially to Rafael for making our experience so memorable. We would absolutely love to come back!

Rosa Cortez

2 months ago on Google

Great resort. Take sunblock because the one they sell is $20. Save the shuttle service they provide and take a taxi you will save money. It had all the things you'll need to cook but they dont provide dish soap or coffee filters. Also, coffee is only complimentary the first night. It is super safe. Everything is close by. Everyone is super attentive. Don't lose your bracelet or they'll charge you extra. The location is the best. Pool or beach right next to each other. Save yourself that 90 min sales pitch it is actually 3 hours. Yes, we did it but got 3K pesos for it so dinner was covered. Make sure you call in advance about kids. Anyone over 3 years old is charged extra to be in the room. Overall an incredible experience. Recommend to anyone.

Emily Speciale

3 months ago on Google

The resort as a whole was great. Amazing service from several people made this trip one to never forget. Esteban was with us every day at the beach and made our trip very enjoyable. He was nice, quick, and very helpful. I was happy to be with him each day. We went to Kabah Sushi Bar for dinner twice and had Alec both times. He was amazing and always joking and smiling. He was able to make great recommendations and even surprise us with some drink choices.