The Grasmere Bungalow

Ramya Radhakrishnan

4 months ago on Google

We had great time here. It was just wonderful. Everything starting from hospital, services , people was just wonderful. A special mention to one of your people named Shahadab he was very humble and helpful to us. Too many things to mention but everything was great. Had too much fun here. And the food was also too good .Thank you so much for providing such a great time.

samson samuel

a month ago on Google

Very disappointed with our stay at The Grasmere Resorts. They advertise this property as a villa, but in reality it feels more like a lodge with congested rooms. We booked all 4 rooms expecting a proper villa experience where families could stay together and spend time in a common area, but there was absolutely no proper common space. The rooms were separated and cramped, which completely spoiled the family vacation atmosphere. The biggest issue was the swimming pool. We specifically booked this property for around 19,000 mainly because of the pool facility. We reached the resort at around 1 PM and found the pool dirty and unusable. After repeatedly requesting and pressuring the staff, they only started cleaning it after 3 PM. Instead of properly cleaning it, they ended up draining and refilling the pool, and it was only ready the next morning around 10 AM just before our checkout at 11 AM. So we practically never got to use the pool we paid for. The staff kept giving false assurances like we will clean it now and it will be ready soon, but nothing was handled properly. There is no proper coordination or communication within the resort team, and contacting responsible staff was very difficult. After a lot of arguments and complaints, they only offered a small discount on dinner and breakfast, which was nowhere near enough compensation for ruining our holiday plans. I booked this resort through Goibibo, and the dispute is still ongoing. I will be requesting a full refund because this stay completely spoiled our family vacation. Would not recommend this property to families expecting a real villa experience.

Aswin Sathyan

2 months ago on Google

We stayed in a sunrise view room at this property and had a truly wonderful experience. The staff were extremely supportive and attentive, making our stay even more comfortable. The food was deliciouswe had both dinner and breakfast, and everything was fresh and tasty. The ambience of the place is lovely, offering a calm and peaceful atmosphere that makes it perfect for a relaxing getaway. Overall, it was a delightful stay, and we would definitely recommend this property to others.

Sidharth Haridas

a month ago on Google

The cottages were nice, with a big open balcony. The food was good breakfast was included as a combo, and we also had lunch there once. Room service was good, but we faced a few issues. The swimming pool was full of green, dirty water, the geyser was not working, so they provided a plug-in bucket heater, and the water supply stopped twice during our stay. All the issues seemed temporary, and they provided a discount during the final bill settlement.

Anil Kumar M. G

5 months ago on Google

Great and serene location. fantastic drive to the property. Rooms need a little more maintenance. Property manager Bibin and HK supervisor Jitin are quite helpful and takes care of your needs. Staff is courteous and service oriented though communication is a bit of concern. Food is good. Overall a good place to stay