The Arbour Resort Munnar Resort

Sanskar Kumar

5 months ago on Google

Stayed at the property for 2 days The originally booked property was changed before arrival due to a drainage issue, which was communicated in advance. Rooms were okayish clean but very basic. No toiletries provided in the washroom. Jet spray was not working properly, which was inconvenient. The balcony view was gorgeous and the best part of the stay. Receptionist and housekeeping staff were very helpful, responsive, and active. Swimming pool was clean and well-maintained. Breakfast was average. Opted for an early check-out. Process was smooth and hassle-free. The team prepared breakfast for us in advance, which was a very sweet and thoughtful gesture. Overall: A mixed experience with great views and supportive staff, but room amenities and food quality need improvement.

Peer mohamed Irfan

2 weeks ago on Google

We had a very bad stay there. The drinking water provided was stale and was smelling like fish tank water. I accidentally drank the water and was feeling uneasy. When the same was reported, the staff in the reception just smiled. He acknowledged and later reported to someone over phone that the same issue repeated (not changing drinking water). The telephone in the room was not working. When I asked my friend who stayed in the room next door, he also said the same. The kettle was broken and pillows are not clean. The road to the resort was very worse. Other than that the complementary breakfast provided was nice. Think twice before choosing the resort.

match day

2 weeks ago on Google

Had a wonderful experience at Arbour Resort. The rooms were clean and comfortable, the staff was friendly and helpful, and the views were beautiful. The food was delicious, and the overall atmosphere was peaceful and relaxing. Highly recommended for a memorable stay!

MVS Prasad

3 months ago on Google

I had a very disappointing experience during my stay at this hotel. From the beginning, the overall service and maintenance were far below expectations. One of the main reasons I chose this hotel was for its amenities, especially the jacuzzi, but it was not functional and there was no hot water available. This was extremely frustrating and felt misleading. Cleanliness was another major concern. The rooms were not properly cleaned, with dust, untidy bedding, and poorly maintained bathrooms. It did not feel hygienic or comfortable to stay there. The staff behavior made things even worse. They were unresponsive, unprofessional, and showed little interest in addressing our concerns. Whenever we raised issues, there was no proper follow-up or solution provided. To make matters worse, the hotel manager was not available when needed, leaving no one accountable to handle serious complaints. Overall, the combination of non-functional facilities, poor cleanliness, and lack of responsible staff made this stay a very unpleasant experience. I would not recommend this hotel to anyone looking for a comfortable and reliable stay.

KUSHAL PARIKH

7 months ago on Google

Our stay at Arbour Resort was absolutely incredible! The rooms were spotless, beautifully designed, and extremely comfortable. Staff went above and beyond to make us feel welcome and relaxed. The peaceful atmosphere and stunning surroundings made it the perfect getaway. We cant wait to returnhighly recommended!