Star Emirates Resort

Saurabh Patel

a week ago on Google

Our experience at Star Emirates was absolutely terrible. While the restaurant food was decent and the location convenient, the room facilities were abysmal and not even close to what one expects from a so-called “big resort.” The water situation in the bathroom was a complete nightmare. The flow was inconsistent—strong for a couple of minutes before shutting off entirely for 5-6 minutes. Hot water? Only available the first time, and after that, nothing. This issue persisted despite constant complaints to the reception over two days. Their excuses kept changing—first it was a “hose issue,” then a “voltage issue”—but the truth is they lacked the competence to fix it. Not resolving a basic issue like water supply for the entire stay is unacceptable and disgraceful for any hotel, let alone one advertising itself as a high-end resort. The hotel is also a nightmare for families, especially international travelers with babies. We specifically requested a baby crib during booking, which they claimed to provide. Instead, they brought us a baby cradle. It was clear the staff didn’t even understand the difference. Advertising “free baby crib” on Booking.com and then failing to deliver on that promise is false advertising and highly misleading. Additionally, the hotel lacks other basic baby-friendly amenities, such as high chairs in the restaurant. This made our stay incredibly uncomfortable and stressful, particularly with an 11-month-old baby. The lack of urgency, expertise, and professionalism from the staff is shocking. They couldn’t resolve a critical issue like water supply even after two days of complaints. This level of incompetence is beyond frustrating and reflects poorly on the management. Frankly, this is one of the worst hotels we have ever stayed at, and we deeply regret choosing it. Avoid at all costs, especially if you’re traveling with a baby or expect even a minimum standard of service.

Shafeek Shajahan

2 weeks ago on Google

My family and I spent a wonderful vacation at Star Emirates Resort & Spa, Munnar. We got a spacious room which was pretty clean and well-maintained with comfortable beds. The staff were incredibly attentive and made us feel like VIPs throughout our stay. The balcony came with a spectacular view of the mountains. We simply fell in love with the place. It’s great for a family vacation because there’s something for everyone at this resort

JOSEPH WILSON

4 weeks ago on Google

Exceeded expectations.Excellent property, excellent food and excellent service. The staff is very courteous and polite and are always forthcoming in attending to guests.Fantastic place and a great value for money.The location is spectacular amid the mountains.Restaurant serves tasty food. We tried almost everything on the menu during our stay and we loved it. Breakfast buffet is top notch. All in all my family was extremely satisfied with the stay at this property. There were enough activities for us to stay engaged without even going out. Overall, my experience at this resort was nothing short of perfect and I cannot wait to return. Highly recommend to anyone looking for a truly exceptional stay!

gaurav tak

a month ago on Google

I recently had the pleasure of staying at this incredible resort, and it was truly an experience to remember. Nestled in the heart of a lush, vibrant forest, the resort offers breathtaking views that you can enjoy right from your room. Whether it’s the soothing sounds of nature or the vibrant greenery surrounding you, every moment spent here feels like a peaceful escape from the everyday hustle. The room itself was nothing short of spectacular – spacious, immaculately clean, and designed with a perfect balance of comfort and elegance. Waking up to the sight of mist-kissed trees and the gentle rustling of leaves was a serene way to start each day. The hospitality here deserves a special mention. Every staff member, from reception to restaurant, was incredibly warm and attentive, making us feel right at home from the moment we arrived. They went above and beyond to ensure our stay was seamless, always ready with helpful suggestions or personalized touches that made all the difference. The food was another highlight – a true culinary delight. With a mix of local and international flavors, every meal was a treat for the senses. The freshness of ingredients, the creativity of the dishes, and the impeccable service made dining here an unforgettable part of the experience. Overall, this resort offers much more than just a place to stay. It’s a complete immersion in nature’s beauty, combined with top-tier hospitality, comfort, and great food. If you’re looking for a rejuvenating escape to recharge your mind and soul, this is the perfect destination. It’s an experience I’ll cherish for a long time. Highly recommend!

Tejas Ukirde

a month ago on Google

"I had a wonderful stay at star Emirates. The rooms were clean and comfortable, but what truly stood out was the staff. Everyone I interacted with was incredibly kind, humble, and eager to help. From the front desk team to the housekeeping staff, they went above and beyond to ensure my stay was pleasant. Their warm smiles and genuine care made me feel right at home. I highly recommend this hotel for anyone looking for exceptional service and a welcoming atmosphere. Thank you to the entire team for making my stay so memorable!"