Palve Sugavasam Home stay

Parul Meshram

3 weeks ago on Google

Despite the location and the view, this hotel mostly offers nothing. They dont even provide basic things like soap or handwash in the bathroom. When we asked for it, we were told to use the shower gel to wash our hands. The service was slow and pathetic. On one of the two nights of our stay, we ordered dinner at 9 PM, and it arrived around 11:30 PM. They took so long despite us calling them four times and repeatedly asking them to bring it quickly. The other night, we ordered vegetarian food. One dish was completely wrong, and the other dish, the fried rice, was non-vegetarian. We had specifically mentioned that we were vegetarian, yet they still sent us non-vegetarian food. We even had a spoonful of it before realizing that it was non-vegetarian. We are purely vegetarian, and this completely ruined our night. This is completely unacceptable. I could have legally complained to FSSAI about serving us non-vegetarian food despite specifically ordering vegetarian food. This is a serious issue, and it should not be treated casually as a simple mistake. The service and the people were pathetic. I wouldnt recommend this hotel at all. Instead of taking accountability, the staff manager simply said that they had sent it to us by mistake, as if the people in the next room would have ordered the exact same two dishes but in non-vegetarian versions. They should remove sugavasam from their name and just keep the palve.

Jithin k kuriakose

5 months ago on Google

The bedroom and bathroom facilities were good, and the breakfast was also good. However, the windows have plain glass, which may be uncomfortable for ladies, though it is manageable with the curtains. Some rooms offer a good view of the tea plantation. There is also a common assembly area with a beautiful view.

Rajasundaram Mathavan

4 months ago on Google

We had good experience with this resort during our end of May visit. All needs are addressed. Here are Pros and Cons: Pros: Different type of rooms; Rooms mentioned as "Leafage" has tea garden view from balcony. Room was neat and filled with toiletries, towel, Geyser, Kettle. Surprising to see RO water for drinking. Room service is good and receptive. They help in taking your luggages to your room in their two wheeler (As rooms in upper deck has ramps for 2 wheeler and even cars to drive all through. But, I doubt car can be parked as ramp is bit incline to drive. Car Parking in a ground floor with concrete ramp from road is good without easy inclines. Breakfast spread is basic (bread, cereals, idly, dosa, fruits), but effective. Cons: Breakfast refilling is not done proactive manner. We ended up reminding them to refill. Dinner is closing at 09:30 PM and not much options to choose. You need to rely on Swiggy/Zomato. But, food delivery partners are usually delivering within their normal delivery time. It has good sitting area in a concrete deck. Would have been happy if they have given this area in a lawn set-up. For the price point they charge, it is slightly higher compared to other properties with lawn gardens, heritage bungalows.

Ravikumar Muthusamy

5 months ago on Google

Very nice property and service. Food was nice. On seeing the review we enquired and we came to know that new management had taken over and they had rennovated with some upgradation. Worth for the price we had paid.

Kumar

5 months ago on Google

I recently stayed at this hotel and unfortunately had a disappointing experience. The room cleanliness was below expectations, and several basic amenities were either not functioning properly or poorly maintained. The customer service was also unsatisfactory, as staff responses were slow and lacked professionalism. Additionally, the overall value for the price paid did not meet acceptable standards. I hope the management takes these concerns seriously and improves the quality of service and maintenance for future guests. * Rude staff * Slow response * No support during issues