Lumino Highrange Resort

Chiranjib Rout

3 weeks ago on Google

We had booked the deluxe rooms for our family vacations in munnar. According to review we had a great impression on the property. But after reaching there we experienced the reality. 1. Receptionist behaviour is not good. 2. Major issue was the room condition. As per price deluxe rooms are so expensive. 3 Rooms were not properly cleaned. 4. Paint removed from wall. 5. Only 2 or 3 lights were in the room and also night lamps and charging sockets were not in working condition. 6. Travel desk was not available. For sightseeing they arranged a cab which was reached after 2 hours to pickup. 7.Water heater was not available. 8 . Overall experience is not good.So don't go for the review blindly.

Pavinesh R.A

2 months ago on Google

Highly Not Recommended Extremely Poor Customer Experience No Parking Facility We had one of the worst experiences at this hotel. The management FAILED TO PROVIDE ADEQUATE PARKING, instructing us to park on the road, which resulted in a FINE due to the nearby GOVERNMENT SCHOOL. Despite promising to reimburse the fine, they reneged on their commitment and BLOCKED OUR CALLS. We specifically requested parking for our three cars before booking, but were told to park on the road. When we asked for reimbursement of the fine, they only provided a quarter of the amount, promising to send the remaining via UPI after 12 pm, knowing we would have checked out by then.

Aravindhan P

3 weeks ago on Google

Really Bad experience with this hotel, Booked for 3 night stay for Galaxy room through Make my trip, but due to emergency I need to cancel the trip and requested for cancellation and refund, asking to take one day charge. Even though hotel rejected refund and allocated the rooms to others using my cancel request. Don't choose this hotel as hotel management and Make my trip both partnered to deny my booking cancellation.

Swapna Das

3 weeks ago on Google

Worst experience ever in any hotel till now.The receptionist was so adamant that he doesn't respond us properly. After arrival,we ordered a cup of tea which was neither serverd nor responded anything about our order.Also we had booked a cab for sightseeing through the hotel which reached the hotel being 2 hrs delayed. The room condition was extremely in bad condition. Overall a very very bad experience in the hotel especially the behavior of the receptionist was completely disgusting.

Vadrevu_v Sharatchandra

2 months ago on Google

The worst service I have ever seen in my recent trips...All false promises....No proper information to customers, The first question I have asked is, whether the hot water available..they said yes...and after paying the amount and check in to hotel they said it will be available at evening which they should disclose before taking the amount, and when we checked in at 6pm...we assumed we can checkout after 24 hrs...but that counter guy called suddenly in next morning 12pm when we were far away from hotel, sir it's checkout time.....which they should disclose at the time of check in about timing...when I insisted he rashly said ..u have received whatsapp message about timing.....haha we will go to visit tourist places not whatsapp messages.... finally he charged 500rs without giving any invoice for 3pm checkout....I will not suggest this hotel until the owner change this stupid staff.....zero customer service....need to learn from other hotels how they received and treat the customers.......