Lumino Highrange Resort

Chiranjib Rout

a month ago on Google

We had booked the deluxe rooms for our family vacations in munnar. According to review we had a great impression on the property. But after reaching there we experienced the reality. 1. Receptionist behaviour is not good. 2. Major issue was the room condition. As per price deluxe rooms are so expensive. 3 Rooms were not properly cleaned. 4. Paint removed from wall. 5. Only 2 or 3 lights were in the room and also night lamps and charging sockets were not in working condition. 6. Travel desk was not available. For sightseeing they arranged a cab which was reached after 2 hours to pickup. 7.Water heater was not available. 8 . Overall experience is not good.So don't go for the review blindly.

Pavinesh R.A

3 months ago on Google

Highly Not Recommended Extremely Poor Customer Experience No Parking Facility We had one of the worst experiences at this hotel. The management FAILED TO PROVIDE ADEQUATE PARKING, instructing us to park on the road, which resulted in a FINE due to the nearby GOVERNMENT SCHOOL. Despite promising to reimburse the fine, they reneged on their commitment and BLOCKED OUR CALLS. We specifically requested parking for our three cars before booking, but were told to park on the road. When we asked for reimbursement of the fine, they only provided a quarter of the amount, promising to send the remaining via UPI after 12 pm, knowing we would have checked out by then.

Tushar Hemrajani

a week ago on Google

Nice budget friendly stay. Great location. However, we faced wifi and parking issues.

praveens kumar

3 months ago on Google

*Extremely Poor Customer Service* We had a disastrous experience at this hotel. Despite promising parking facilities, they lacked a dedicated parking lot, forcing us to park on the road. This led to a fine from the authorities, as the hotel is located near a government school. To add insult to injury, the hotel reneged on their promise to reimburse the fine amount. They initially offered to send the money via UPI but failed to follow through. Our repeated calls were met with dismissal, blocked numbers, and unfulfilled assurances. Key issues: - Misrepresented parking facilities - No reimbursement for parking fine - Unresponsive and unhelpful staff - Blocked phone numbers to avoid accountability - Refused to let us speak with the owner We strongly advise against staying at this hotel, as their dishonest practices and lack of customer care can lead to frustrating experiences. Rating: 1/5 ( Extremely Dissatisfied). I personally think this happens to a lot of people. Once they are out of any vacation place, they can't travel back and question them.

heena tarannum

a week ago on Google

Please DO NOT go with the reviews blindly this is one of the worst places to stay in Munnar. DIRTY ROOMS SMELLING BEDSHEETS UNPAINTED WALLS Instead of working on all these the receptionist is asking us to give five star rating .. Very disgusting ???? Also the name LUMINOUS HIGH RANGE is not worth it worst worst Experience