La Feliz Palacio Home stay

Bhuvanesh wari

3 months ago on Google

We visited this resort about a month ago, and our experience was so disappointing that it deserved less than one star. First of all, there was a serious safety issue. We were staying in the terrace room, and a man kept watching us through the windowliterally until 2:00 AM. There was absolutely no security or action taken. Secondly, the room we were given was completely different from what we had booked. Instead of the villa we expected, they gave us a room above the reception area, right in front of the staff accommodation and near the common bathroom, and claimed that it was the villa. The moment we saw the room, we were completely disappointed. Everything about the stay was poorfrom the food to something as basic as providing drinking water. The terrace access was another huge disappointment. It was covered in dust and litter and was in an extremely unhygienic condition. We repeatedly requested the staff to clean it, but they only came to clean it at around 11:00 PM. Overall, this was the worst resort experience weve ever had. I genuinely dont understand how this place has a 4.3-star rating. There are many much better resorts in Yercaud available at even lower prices. Please dont waste your money or your time by visiting this resort.

2 weeks ago on Google

The room and ambience were absolutely wonderful! The place was comfortable, welcoming, and had a lovely atmosphere. Special thanks to Lekha for the excellent service and respectful hospitality. She made the experience even more pleasant. Truly a wonderful experience, and I would happily visit again!

Suhail Ahmed

3 weeks ago on Google

Worst experience with La Feliz Palacio and Agoda. Our booking clearly showed 12 adults, and we also reconfirmed the same with the resort before arrival. However, at check-in, the resort refused to provide the required extra bed and we were left to suffer through the night in the cold, despite travelling with 3 small children. We contacted Agoda for help, but received no proper assistance. The next morning, resort staff behaved very poorly. One woman demanded 4,000 cash, and under pressure we gave 2,000. Even after we started leaving, she came back again demanding 4,000. Agoda is now claiming the booking was for only 8 adults, despite our confirmation showing 12. This appears to be an issue between Agoda and the property, not the customer's fault. Extremely stressful, humiliating and disappointing experience. I would not recommend this property or the way this booking was handled. K. Kathiravan, your response is extremely misleading, and the resort's own records contradict what you have written here. You claim that we arrived with 4 additional adults and 3 children and that your staff had informed us that the booking was for only 8 adults. However, your own resort's guest registration form, completed and accepted by your property at check-in, clearly records 12 adults and 3 children. We are attaching that record because it speaks for itself. So please explain how guests who supposedly arrived unexpectedly with extra people ended up having 12 adults and 3 children recorded on your own official guest registration form? We did not secretly bring additional guests into the property. The group size was known and recorded by your staff at check-in. Your response also conveniently leaves out what actually made this experience so disturbing: the accommodation issue, the extremely poor handling of the situation, the rude behaviour of staff, the repeated demand for 4,000, and the fact that 2,000 was ultimately paid under pressure. Instead, you have chosen to portray your own guests as the problem and complain about the stress caused to your staff. What about the stress caused to 12 adults travelling with 3 small children? What about the way we were treated? What about the money demanded from us? What about the fact that your own registration document records exactly 12 adults and 3 children? Most importantly, please stop presenting your version as though it is the complete truth while conveniently ignoring the evidence and circumstances that contradict it. We came to your property expecting hospitality and left with an extremely unpleasant and humiliating experience. Your response has only made matters worse by attempting to shift responsibility onto the guests. Anyone reading this review should be aware that there are two very different versions of eventsand your own property's guest registration form records 12 adults and 3 children. Shameful way to handle a customer complaint.

barbara george

2 months ago on Google

Nice resort to spend time with family. We enjoyed. But later Erving there was power cut and no lights in the garden it was very dark it was raining hence fire camp also cancelled.one of the room wifi was working. We took 4 rooms. After a shout to service ppl generator after 3hrs was on bt we r couldnt enjoy night life/night entertainment in falisco. Staff are really good and polite and humble. Specially Regina, Annakili and Kathiravan. Big thanks and kudos. Morning bf was good and had fresh and hot foods.

Nazira Rabi

8 months ago on Google

I had a wonderful stay at LaFeliz! The food was absolutely delicious and truly added to the overall experience. One of the standout features of the property is its fantastic location and inviting ambiance. The room was clean, spacious, and extremely comfortable, making it easy to relax from the moment I arrived. What really made the stay exceptional, though, was the staff warm, attentive, and genuinely welcoming throughout. They ensured everything was smooth and comfortable, which elevated the entire experience. It was the perfect place to unwind, and I would definitely recommend it to anyone seeking relaxation and outstanding hospitality. Special thanks to Amsath, Prabhu ,Regina ,Chef Murthy and Anna Kili for making everything so easy and effortless! Thank you for being very welcoming Kathiravan.