Hotel SAJ LUCIYA Home stay

Sanoop Sasidharan

a month ago on Google

Very Bad Experience Extremely Disappointing Stay I had a very disappointing experience during my stay from 28/08/2026 to 30/08/2026. We booked the room for two days, and our booking was confirmed around 10 days in advance. We also completed the payment beforehand, so we expected a clean and comfortable room with at least the basic facilities promised by the property. Unfortunately, the room provided to us was not properly cleaned. There was no Wi-Fi, no hot water, and no TV, which are basic amenities that we expected to be available. The overall condition of the room was not up to the standard we were expecting, especially considering that we had made the booking and payment well in advance. The experience with the morning reception staff was also very disappointing. The staff members attitude and way of handling our concerns were not professional or welcoming. We had to make complaints several times before any proper action was taken. Only on the second day, after repeatedly complaining, were we finally given another room. Thankfully, the second room was much cleaner, better maintained, and considerably nicer. This showed that a better room was available, but unfortunately it was not provided to us from the beginning. Overall, this stay was a major disappointment. We paid for two days expecting a comfortable and hassle-free stay, but instead we had to spend a significant amount of time dealing with basic issues and repeatedly requesting the facilities we should have received in the first place. Very disappointing service

shibina sasidharan

a month ago on Google

I have been staying at this hotel since yesterday, and it has been a highly disappointing experience. For a property that claims a 4-star rating, the standards are shockingly poor, making it completely worthless for the price paid.The biggest letdown is the food. As someone looking forward to authentic local flavors, the dining experience was pathetic: the pradhaman they served completely bland and lacking any depth of flavor.Tawa Neymeen absolutely horrible and poorly prepared.Beyond the food, the overall amenities are severely lacking and do not live up to basic 4-star expectations.The only saving grace of this hotel is its excellent location. It is a convenient 12 minute walk to the Sree Padmanabhaswamy Temple. However, a great location does not justify terrible service, bad food, and substandard amenities. I would not recommend staying here unless you only care about proximity to the temple and plan to eat elsewhere.

JIJU C

a month ago on Google

I booked this property primarily because of its convenient, walkable distance from the temple, but the stay was disappointing. 1. Poor room conditions and maintenance. As soon as we entered inside the room, cupboard door was found damaged and came out in my hand. I called the room service. They told they will inform the maintenace, but maintenace guy never came and some how I managed to fix the door myself. The shower room door was damaged and water came out while bathing. Hot water was not available in the shower in the morning. 2. Poor response from reception upon call. When I called reception, call was mostly unavailable. There was a call back option to select but no one called back upon selecting that option. When they attended call after several times of trying, they did not provide what we requested (water, towel etc.) and had to follow up again on call which shows poor responsibility and service towards customers. 3. Unprofessional staff: The reception staff (not all) showed absolutely no interest in resolving our concerns. The way the receptionist spoke and treated us was disappointing and disrespectful. When called reception, they told to call room service and when called room service, they told to call the reception. 4. Poor customer service. On the second day room cleaning was not done eventhough I kept the switch on for room cleaning required. No complementary items were replenished on the second day. Drinking water was replenished only upon request and follow up several times to the reception. Overall, the location may be convenient, but a good location cannot compensate for well maintained rooms, lack of basic facilities, and poor customer service. I strongly recommend checking other options before booking this property. This was one of the most unpleasant hotel experiences Ive had. As the hotel is nearby the temple they get sufficient bookings. So the management and staff never care about customer satisfaction. Thats what I felt.

Mahesh Bhavani

2 months ago on Google

Today I had lunch at Saj Lucia and ordered the Fish Curry Meals. The serving style was excellent, and the restaurant staff were very courteous, attentive, and professional. I truly appreciated their hospitality. However, I was disappointed with the quality of the meals. The avial was not prepared with proper fresh vegetables, and the rice served was not up to the standard I expected. The pradhaman (payasam) lacked taste, the pulissery seemed to be made with old curd, and the fish curry appeared to be prepared with instant gravy rather than freshly cooked, which affected the overall flavor. I shared my feedback with the chef, who personally came to the table, tasted the food, and acknowledged that the quality was not up to the hotels usual standards. I hope the management takes this feedback positively and restores the excellent food quality that guests expect from Saj Lucia.

Shruty P

a month ago on Google

If youre reading this review, save yourself from a bad experience and choose another hotel. I booked this property primarily because of its convenient, walkable distance from the temple, but the stay was extremely disappointing from the moment we arrived. 1. Booking confirmation ignored: I had a valid booking confirmation, yet the receptionist initially refused to give us a room, claiming that he could not find my name in the system. Instead of checking with his colleagues or trying to resolve the issue, he simply denied the check-in and walked away, leaving us completely shocked and stranded. 2. Extremely poor room conditions: The room was dirty, stinky, and infested with bed bugs. The shower was not working, and there was no hot water in the bathroom. These are basic necessities that should have been checked before handing over a room to guests. 3. Extra bed service was unacceptable: I had already paid for an extra bed. However, the service boy arrived and simply threw a dirty, foul-smelling mattress/bedding into the room. It was also filled with bed bugs. When we politely requested that he remove the slippers left outside and arrange the bed properly, he responded arrogantly, threw the things down, and simply walked away. 4. Extremely unprofessional staff: The reception staff were arrogant, unhelpful, and showed absolutely no interest in resolving our concerns. The way the receptionist spoke to and treated us was particularly disappointing and disrespectful. Overall, the location may be convenient, but a good location cannot compensate for unhygienic rooms, bed bugs, lack of basic facilities, and extremely poor customer service. I strongly recommend checking other options before booking this property. This was one of the most unpleasant hotel experiences Ive had.