Hotel SAJ LUCIYA Home stay

JIJU C

4 weeks ago on Google

I booked this property primarily because of its convenient, walkable distance from the temple, but the stay was disappointing. 1. Poor room conditions and maintenance. As soon as we entered inside the room, cupboard door was found damaged and came out in my hand. I called the room service. They told they will inform the maintenace, but maintenace guy never came and some how I managed to fix the door myself. The shower room door was damaged and water came out while bathing. Hot water was not available in the shower in the morning. 2. Poor response from reception upon call. When I called reception, call was mostly unavailable. There was a call back option to select but no one called back upon selecting that option. When they attended call after several times of trying, they did not provide what we requested (water, towel etc.) and had to follow up again on call which shows poor responsibility and service towards customers. 3. Unprofessional staff: The reception staff (not all) showed absolutely no interest in resolving our concerns. The way the receptionist spoke and treated us was disappointing and disrespectful. When called reception, they told to call room service and when called room service, they told to call the reception. 4. Poor customer service. On the second day room cleaning was not done eventhough I kept the switch on for room cleaning required. No complementary items were replenished on the second day. Drinking water was replenished only upon request and follow up several times to the reception. Overall, the location may be convenient, but a good location cannot compensate for well maintained rooms, lack of basic facilities, and poor customer service. I strongly recommend checking other options before booking this property. This was one of the most unpleasant hotel experiences Ive had. As the hotel is nearby the temple they get sufficient bookings. So the management and staff never care about customer satisfaction. Thats what I felt.

Mahesh Bhavani

a month ago on Google

Today I had lunch at Saj Lucia and ordered the Fish Curry Meals. The serving style was excellent, and the restaurant staff were very courteous, attentive, and professional. I truly appreciated their hospitality. However, I was disappointed with the quality of the meals. The avial was not prepared with proper fresh vegetables, and the rice served was not up to the standard I expected. The pradhaman (payasam) lacked taste, the pulissery seemed to be made with old curd, and the fish curry appeared to be prepared with instant gravy rather than freshly cooked, which affected the overall flavor. I shared my feedback with the chef, who personally came to the table, tasted the food, and acknowledged that the quality was not up to the hotels usual standards. I hope the management takes this feedback positively and restores the excellent food quality that guests expect from Saj Lucia.

Shruty P

a month ago on Google

If youre reading this review, save yourself from a bad experience and choose another hotel. I booked this property primarily because of its convenient, walkable distance from the temple, but the stay was extremely disappointing from the moment we arrived. 1. Booking confirmation ignored: I had a valid booking confirmation, yet the receptionist initially refused to give us a room, claiming that he could not find my name in the system. Instead of checking with his colleagues or trying to resolve the issue, he simply denied the check-in and walked away, leaving us completely shocked and stranded. 2. Extremely poor room conditions: The room was dirty, stinky, and infested with bed bugs. The shower was not working, and there was no hot water in the bathroom. These are basic necessities that should have been checked before handing over a room to guests. 3. Extra bed service was unacceptable: I had already paid for an extra bed. However, the service boy arrived and simply threw a dirty, foul-smelling mattress/bedding into the room. It was also filled with bed bugs. When we politely requested that he remove the slippers left outside and arrange the bed properly, he responded arrogantly, threw the things down, and simply walked away. 4. Extremely unprofessional staff: The reception staff were arrogant, unhelpful, and showed absolutely no interest in resolving our concerns. The way the receptionist spoke to and treated us was particularly disappointing and disrespectful. Overall, the location may be convenient, but a good location cannot compensate for unhygienic rooms, bed bugs, lack of basic facilities, and extremely poor customer service. I strongly recommend checking other options before booking this property. This was one of the most unpleasant hotel experiences Ive had.

Ananthu Parolil

2 months ago on Google

The primary advantage of Saj Luciya is its proximity to Padmanabhaswamy Temple, making it a convenient choice for visitors. However, my experience with the services was highly disappointing. During my stay, I encountered several issues: No bath towels were provided in the room. Despite repeated attempts to contact the reception, phone calls were not attended, nor was any callback received. The bathroom and entrance areas have glossy floor tiles, but no floor mat or dry cloth was provided. This creates a significant risk of slipping, especially after using the bathroom. The room lights were flickering intermittently, indicating possible electrical issues. No bucket was available in the bathroom. While both overhead and hand showers were installed, the water pressure was extremely low, making it difficult to bathe comfortably. Overall, my first-day experience was very disappointing. I had initially planned to stay here for three days during my visit to Trivandrum, but due to these service shortcomings, I decided to cancel my extended stay plans. I hope the management takes these concerns seriously and improves the quality of service for future guests.

Aswathy R Krishnan

5 months ago on Google

If your primary reason for visiting the city is to visit the Sree Padmanabha Swamy Temple, you won't find a better location than this. It is literally a 1-2 minute walk from the hotel to the temple entrance, which is a huge plus for pilgrims. The hotel also serves excellent vegetarian food that is fresh and flavorful. The rooms are clean and comfortable, making it a great place to rest after a long day of travel or sightseeing. A perfect combination of convenience and quality service. Definitely worth a stay!